Irrespective of whether a prospective buyer is making an initial venture into the property sector, or if they have an extensive property portfolio, an established, knowledgeable estate agent can make the process more gratifying and enhance the overall experience.
Since being formed in 2008, Cheadle Hulme estate agent Snowden Wilkinson has established a reputation as specialists in the property sector, delivering a range of exemplary services for a diverse range of clientele across the sales and lettings market.
With a long-term personal affiliation to Cheadle Hulme and the surrounding areas, Ian Wilkinson, Owner of Snowden Wilkinson, has accumulated a repertoire of knowledge that he and his team have used to aid clients in the quest for their perfect property:
“We specialise in residential sales and lettings; they’re the two main parts of our business. The residential sales side of our service is formed primarily of properties in Cheadle Hulme, because this is an area where we’re all from, and that we know a lot about.
We’re extremely proud of our extremely strong track record in Cheadle Hulme. However, the lettings side of the business covers an even bigger area; we provide properties throughout Stockport.”
Such is the competitive nature of the property sector; estate agents often find themselves in competition with rival companies. However, Snowden Wilkinson’s principles of fantastic service have not gone unnoticed, with the company’s reputation blossoming during its eleven-year history. The company’s reputation is synonymous with dedicated service, leading to endorsements from clients, as explained by Ian:
“We gain a lot of business through referrals and recommendations; I’d like to think that this, coupled with the fact that we’ve been working since 2008, is a testament to how we do things.”
Customer service is a quintessential part of any business; without it, a company’s reputation can be tarnished. However, Ian and the Snowden Wilkinson team have embraced innovations to cultivate their performance and ensure that their clients are satisfied with the services provided.
For example, the customer communication and accessibility for the client are paramount, so much so, that the team converses with their clients via mediums such as popular mobile phone app WhatsApp, permitting queries to be answered quickly and efficiently.
Additionally, marketing initiatives have been incorporated into the company’s expansion plan using social media channels, with targeted marketing campaigns allowing Snowden Wilkinson to home in on specific target groups.
Despite this avant-garde approach to business being incorporated, Snowden Wilkinson’s owner is insistent that the delivery of old-fashioned, high-quality customer service represents true innovation, stating:
“In our eyes, innovation isn’t limited to technology, it’s also about making sure that you’re providing progressive, top-quality service for customers, something we strive for at Snowden Wilkinson.”
Come to the end of the working week, many estate agents view the weekend as an opportunity to rest and recharge their batteries, before beginning the working week the following Monday. Such is Snowden Wilkinson’s dedication to providing stellar service for their clients, that working hours have been devised to ensure that the office is functioning throughout the week, as explained by Ian:
“I’m a believer that we don’t live on a Monday – Friday, 9:00 am – 5:00 pm world anymore. Therefore, we have people in the office seven days a week, to make sure people don’t have to wait until Monday for assistance; we have a member of staff who works Tuesday – Sunday, rather than Monday – Friday. You must meet the needs of your customers – not the other way around.”
This philosophy of providing a bespoke service is a prominent feature of Snowden Wilkinson’s business mindset, to ensure that quality of service isn’t compromised:
“We have many clients who aren’t necessarily readily available, such as teachers and overseas investors, many of whom are also parents with young children. Therefore, we take into account that it’s not always feasible to talk at any point during the day and make suitable arrangements to suit their circumstances. Many companies promise personal service, but we ensure that we stick to our promises.”
A friendly, approachable estate agent, Snowden Wilkinson have firmly established themselves as a cornerstone in the local business community, such is their dedication to ensuring that buyers continue their smooth climb up the property ladder, a point reiterated by the company owner:
“Here at Snowden Wilkinson, the door is always open: If you need help, or if you’re thinking of moving, by all means, we’d be more than happy to chat and give you advice.”
To discuss your property requirements with a member of the Snowden Wilkinson team, here are their contact details: