While some mortgage providers continue to deliver a one size fits all, run-of-the-mill service for their clients, Mortgage Advice Bureau is a Cheadle Hulme based company that bucks the trend.
Mortgage Advice Bureau is the UK’s leading mortgage intermediary brand, specialising in expert mortgage and protection advice, with over 1,350 advisers nationwide. Amber Crosby-Craig is your local expert mortgage adviser based in Cheadle Hulme, with access to over 12,000 products from 90+ lenders to help find you the right mortgage to suit your needs. Mortgage Advice Bureau can also provide a full range of lifestyle and income protection cover to protect you from the unexpected.
After the field caught her attention whilst in the process of purchasing her first home ten years ago, Amber Crosby-Craig has since flourished in the sector, providing support for many clients at multiple stages of their property journey:
“I went to buy my first house and enjoyed the process of how everything worked, as well as the project management side of things. I enquired about how to become a mortgage advisor, and within a couple of months, I’d started working at a local firm. I stayed there for six years, and I’ve traded as Mortgage Advice Bureau now for four years, so I’ve been in the industry for ten years.”
Many people are not only keen to take their initial steps onto the property ladder, but also diversify their portfolio. As such, there is a high-demand amongst prospective buyers for committed, skilled mortgage advisors who’ll ensure that their mortgage application is seamless.
Mortgage Advice Bureau will take care of everything from explaining your options and helping you select the right mortgage to choosing the most suitable protection for your and your family and handling the whole application process.
“In this sector, correspondence between customers and companies can sometimes be quite serious, but customers who leave a review on my Facebook page always say how they’re impressed by how friendly and down-to-earth I am! I like to explain things in a very simple, straightforward way, so my clients understand what every process looks like. If I say that I’ll do something, I always deliver, and I’m always completely honest to make sure that I manage customer expectations in the right way. I interview the clients’ day to day; I’m in charge of getting the clients and booking appointments. I also have two amazing members of staff, Dawn and Emma. Up until potential clients have been approved, I’m the ‘face of things’, so to speak. Once things have been approved, the administration is then forwarded to Dawn or Emma, and the mortgage is seen through to completion. I definitely couldn’t do it on my own!”
Buying a property can be expensive, and in addition to high-costs, the experience can be unpleasant if sufficient support and guidance aren’t provided by a mortgage specialist. However, Amber strives to ensure that her clients don’t experience angst or worry when buying a property; the company promote a philosophy that the buyer should be excited, not agitated throughout the mortgage process. She is keen to instil a positive business ethos whereby her customers are provided with unrivalled customer service:
“I break things down for customers into nice, manageable chunks and make sure that people are comfortable with what they need to know. Only when they are 100% happy with what’s going on do I carry on and proceed to project manage the process. I’d consider this to be a mini-USP, in the sense that irrespective of which solicitor or estate agent a client is using, I’ll happily project manage the whole thing. We always make sure that clients are provided with a weekly update so they know exactly where the process is up to.”
Amber is keen to continue her own self-development, allowing her to enhance her credentials as a mortgage and protection adviser. Amber has already taken huge strides towards success. With upcoming plans for expansion in the pipeline, the building blocks are certainly in place for a bright future for Mortgage Advice Bureau in Cheadle Hulme.
Contact Amber today for expert mortgage and protection advice: